Return & Refund Policy

At Walksiders, operated by WALKSIDE LLC, customer satisfaction is important to us.

30-Day Return Policy

Customers may request a return within 30 days of delivery. To qualify, items should be unused, in their original condition, and in their original packaging, except where applicable consumer protection laws provide otherwise.

To request a return, contact support@walksiders.co with your order number and reason for the request.

International Fulfillment

We work with domestic and international fulfillment partners. Orders may ship from different distribution centers depending on product availability and destination.

Where a physical return is impractical, our support team may offer an alternative resolution, including an exchange, replacement, store credit, or refund.

Size Exchanges

If you ordered the wrong size, please contact us to discuss replacement options.

For eligible internationally fulfilled orders, a $39 reshipping fee may apply to voluntary size exchanges. Any applicable fee will be disclosed and agreed upon before the replacement is processed.

This fee does not apply to remedies required by law for defective, incorrect, or misdescribed products.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact support@walksiders.co promptly and include your order number and clear photos of the issue.

We may request reasonable additional information to investigate the problem.

Return Shipping

Customers may be responsible for return shipping costs for voluntary returns or size changes, where permitted by law.

For defective, incorrect, or misdescribed products, we will provide remedies and cover costs as required by applicable law.

Donation as an Alternative

In certain cases, we may offer customers the option to donate an item instead of returning it.

Where this option is voluntarily accepted, we may request reasonable confirmation of the donation. Donation is not a mandatory condition for exercising statutory refund or consumer rights.

Refund Processing

Once a return or other agreed resolution has been verified, approved refunds will be issued to the original payment method.

The time for funds to appear depends on the payment provider and applicable legal requirements.

Order Changes and Cancellations

Contact us as soon as possible if you need to change or cancel an order. Once fulfillment has begun, cancellation may not be operational